Sales Terms & Conditions

1) Pricing and Payment

Pricing: Prices do not include taxes, shipping, handling, import/export fees, insurance, sales, use, value-added or other similar taxes, duties or assessments. From time to time, Williamson may modify prices.

Payments: All payments are in US Dollars. Payment terms for all Products will be specified on the quotation for the products. Williamson accepts payments via checks, wire transfers, or credit cards (MasterCard or Visa). The payment remittance address is:

Williamson Corporation
70 Domino Drive
Concord, MA 01742
USA

Order Acceptance/Cancellation: Orders to Williamson shall be submitted in writing (email to orders@williamsonir.com or Fax to +1-978-369-5485) with Product specifications and shall be subject to acceptance in writing by Williamson. Purchase orders should be addressed to:

Williamson Corporation
70 Domino Drive
Concord, MA 01742
USA

Shipping; Title; Risk of Loss: For shipments within the United States, terms are FOB Concord, MA USA. For shipments outside the United States, terms shall be INCOTERMS FCA Concord, Massachusetts, USA. Outbound freight charges are the responsibility of the customer. Williamson will either ship the Products freight prepaid and add or charge a customer specified shipping account.

Inspection; Returns: Unless otherwise agreed by Williamson, all Product sales are final. Only Products that do not meet the Williamson warranty may be returned. Williamson may accept or reject order cancellations at its sole and absolute discretion and may charge a restocking fee in connection with an order cancellation in an amount of 20% to 100% of the purchase price. See below for additional details.

2) Warranty

New Sensor Warranty: Williamson Corporation (“Williamson”) warrants solely to the end user (the “Customer”) of each new Williamson temperature-sensing product (the “Product”), that such Product will be free from defects in material or workmanship for a period of twenty-four (24) months from the date of shipment by Williamson to the Customer. In the event that the Product proves to be defective during such warranty period, Williamson will repair or replace the Product without charge or refund the amount paid for the Product, in accordance with these Warranty terms.

Service Warranty: Williamson Corporation (“Williamson”) warrants solely to the end user (the “Customer”) of each component repaired or replaced, that such will be free from defects in material or workmanship for a period of twelve (12) months from the date of shipment by Williamson to the Customer. In the event that the Product proves to be defective during such warranty period, Williamson will repair or replace the Product without charge or refund the amount paid for the Product, in accordance with these Warranty terms.

In order to make a warranty claim, the Customer must return the Product to Williamson with all freight charges prepaid. The repair or replacement work will be scheduled with the Customer and return shipped via a ground service or standard internationally recognized courier service. If the Customer requests a premium delivery service, the Customer will pay the difference between the standard and premium service. The determination of whether a Product is defective shall be made by Williamson in its reasonable discretion. To report a warranty claim, the Customer shall contact a local Williamson representative or Williamson’s office in Concord, Massachusetts, USA.

Exclusions: Williamson makes no warranty with respect to defective conditions or non‑conformities resulting from any of the following: any modifications, misuse, neglect, accident or abuse; improper wiring, repairing, splicing, alteration, adjustment, installation, storage or maintenance performed in a manner not in accordance with Williamson’s or its vendor’s specifications or operating instructions; failure of any Customer to apply Williamson’s previously applicable modifications or corrections; or items not manufactured by Williamson or purchased by Williamson pursuant to its procurement specifications. Williamson makes no warranty with respect to products which have had their serial numbers or intellectual property notices removed or altered. Defects occurring as a result of improper packaging of a Product for return to Williamson for repair or otherwise will not be covered under this warranty.

Remedies: Williamson’s sole liability and Customer’s exclusive remedy under this limited warranty shall be, at Williamson’s election to (a) correct any failure to conform to the above warranties, (b) replace the non-conforming Product or (c) to refund or provide a credit in the amount of the purchase price paid by the Customer to Williamson or its authorized reseller for the Product. The above remedies are available only if the defect occurs and Williamson is notified promptly in writing within the applicable warranty period and Williamson confirms that such non-conformity exists.

Limitations: EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, THE PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND AND WILLIAMSON HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE PRODUCTS AND ANY SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Williamson’s liability for damages to any Customer for any cause whatsoever, regardless of the form of any claim or action relating to the use of a Product, shall not exceed the aggregate amount paid by such Customer for such Product. In no event shall either party be liable for any loss of data, profits or use of the Products, or for any special, incidental, indirect or consequential damages arising out of or in connection with the use or performance of any Products. The limitations set forth in this warranty shall not serve to limit Williamson’s recovery in matters involving Customer’s misappropriation of Williamson’s intellectual property.

In no event shall Williamson, its directors, officers, employees, agents or affiliates, be liable for any indirect, incidental, special, exemplary, multiple, punitive or consequential damages (or any costs relating to the foregoing), including lost profits or loss of data or use of the Products, whether based on contract, tort (including negligence), strict liability or other legal theory, even if Williamson, or any of its directors, officers, employees, agents or affiliates has been advised of the possibility of such damages. Except as set forth in this warranty, in no event shall Williamson be liable to Customer, or other third parties for any damages whatsoever.

3) Return Policy

Williamson Corporation will only accept returns on purchased instruments with prior factory approval. Restocking charges range from 20% to 100% of the purchase price of the sensor. The procedure for a return is:

  1. Notify the intention and reason for the return directly to Williamson in writing. This notice must be  provided within sixty (60) days from the date of shipment. In response, Williamson will provide written approval defining the terms of the return.
  2. The equipment must be packed carefully and shipped insured to Williamson at the customer’s expense. Do not send the instrument to a Williamson representative.
  3. Refundable items include standard system and accessory items included in the price list. No refunds will be provided for custom options, calibration charges, shipping costs, or any other unique items. No returns will be accepted after sixty (60) days from the date of shipment.
  4. After an inspection of the equipment at the factory, Williamson will issue a credit invoice for the return equal to its purchase price less fees and charges. If the inspection reveals any damages resulting from an accident, alteration, improper use, or failure of the purchaser to follow normal operating procedures as outlined in the instruction manual, the repair charges will be added to the restocking charge.
  5. Payment of credits will be made within thirty (30) days from the date of the credit invoice on the instrument.

Consult with One of Williamson’s Temperature Experts

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